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Ep 150 – Diversity of Experience: Leading Across Sectors & Continents, with Megan Thomson

When we build a career we have choices. One choice is to dig deep into a specific areas of expertise and become a total domain expert, and another is to have a broader reach with varied experiences. Is one better than the other? 

In today’s episode my fabulous guest, Meg Thomson, is sharing her diverse journey of learning across sectors with us having led projects at Apple, Samsung, BCG Digital Ventures, Coles Supermarkets, Polestar Electric Cars, and OVO Energy.

We are talking today about:

  • Going after a broad career – the floodlight (multiple sectors) versus the torchlight approach (subject matter expert in one sector)
  • Learning across sectors
  • Thriving beyond your comfort zone
  • The power of a clear vision to galvanise teams during crises
  • Meg’s Career Toolbelt analogy how to expand your ‘toolbelt’ and look for new experiences and opportunities to broaden your skills and experiences throughout your career

 

Something Meg said:

If I am not uncomfortable, I am not growing and I am not learning. I have chosen to become a a strategic operations and customer experience expert globally, but I am always learning a new sector, whether its management consulting, tech with Apple, electric cars or FMCG. The investment I have to put in early-on in a role is to learn the sector, as well as the pain points of the customer. I will ask lots of questions, be humble and acknowledge that I don’t know everything and lean on others’ expertise; it’s a steep learning curve!”

 

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About Megan:

Meg Thomson is a remarkable professional with a career that spans across continents and industries and is a domain expert in the area of Customer Experience. Meg has lived in South Africa, Australia and UK and has held influential leadership roles at iconic brands such as Apple, Samsung, BCG Digital Ventures, Coles Supermarkets, Polestar Electric Cars, and OVO Energy. Notably, she spearheaded the customer strategy at (COMPANY X) during the UK’s worst energy crisis in 50 years, leading her team to win the Best Customer Experience in a Crisis award in 2023.

 

About Rebecca:

Hi, I’m Rebecca Allen and I’m an Executive Coach and Personal Brand expert for corporate women, aspiring to senior levels of leadership. I absolutely LOVE coaching and seeing my fabulous clients exceed their own expectations. I’ve worked for 11 years now as a coach and have helped women at companies including Woolworths, ANZ, J.P. Morgan, PwC, Coca-Cola Amatil, Ministry of Defence and Coles. I live for those phone calls from clients, jumping up and down, telling me they’ve got that promotion, negotiated a seismic pay rise or have moved into a role completely aligned with their mission, values and strengths. I’m a working mum of two wonderful children, adore travel and trying my hand at anything creative. I’d love to connect with you!

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